Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Order Issues
Missing or incorrect items? Contact us and we'll fix it fast.
FAQ
Find quick answers to common questions about orders, shipping and products
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after order is processed.
How can I track my order?
How can I track my order?
You can track your order using the shipping confirmation email, which includes your tracking number and a direct tracking link.
If you can’t find your tracking email, contact us and we’ll send the tracking information to you.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, first check your shipping confirmation email to see if the items were sent in separate packages.
If everything should have arrived together, please contact us with your order number and a photo of what you received. We’ll look into it and make it right as quickly as possible.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Due to the nature of our products, food items are generally not eligible for return once shipped.
However, if:
- Your order arrives damaged
- There is an issue with your order
- You receive the wrong item
Please contact us as soon as possible and we will work with you to make it right.
All refunds and eligibility are handled according to our Refund Policy.
How do returns work?
How do returns work?
Due to the nature of our freeze-dried products, all sales are final and we do not accept returns or exchanges.
Texture changes or broken/crushed pieces during shipping are normal and are not considered damage.
If your package arrives with visible shipping damage (such as a torn mailer, opened bag, or missing items), contact us within 48 hours of delivery with your order number and clear photos of:
- the outer shipping package
- the product packaging
and we will make it right.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Due to the nature of our products, we do not accept returns or exchanges.
If your order arrives with damaged outer packaging, missing items, or a quality issue, please contact us within 48 hours of delivery with photos of the parcel and contents so we can make it right.
How long does it take to resolve a damaged or incorrect order?
How long does it take to resolve a damaged or incorrect order?
If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery with photos of the parcel and contents.
Once your request is reviewed, we’ll provide a resolution as quickly as possible. Resolution times may vary depending on the situation and shipping carrier.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping takes 1–3 business days to prepare, and transit time depends on your location and the shipping option selected at checkout.
While most orders arrive within 7–10 business days, delays can occur due to the carrier, weather, or seasonal volume. Once your order has shipped and tracking is issued, delivery is handled by the shipping provider.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
