Terms of service
Welcome to Heavenlee Treats. By placing an order through our website or purchasing our products, you agree to the following terms:
1. Product Quality & Food Safety
All items are prepared with care, using fresh ingredients.
Because our products are consumable food items, all sales are final. Customers are responsible for reading ingredient lists and understanding any personal allergies or dietary restrictions before purchasing.
2. Order Accuracy
You are responsible for ensuring all order details—such as your name, address, product selection, quantities—are correct at checkout.
We are not responsible for orders shipped to the wrong address due to customer input error.
3. Shipping & Delivery
Once an order has been shipped, delivery times are controlled by the carrier.
We are not responsible for:
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Delays caused by carriers
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Packages marked as delivered but stolen or missing
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Melting or heat damage during warm weather
We will help you file a carrier claim if applicable.
4. No Returns
Due to health and safety regulations, we do not accept returns on any food products.
Issues must follow the guidelines in our Return & Refund Policy.
5. Pricing & Availability
Prices may change at any time without notice.
Products may sell out or be discontinued at any time.
6. Use of Website
You agree not to misuse or attempt to interfere with the operation of our website.
All text, images, and branding on the site are the property of Heavenlee Treats and cannot be copied without permission.
7. Personal Information
We collect and use your information only to process orders and operate our business.
For details, please review our Privacy Policy.
8. Right to Refuse Service
We reserve the right to refuse service or cancel orders at our discretion, including suspected fraud or misuse.
9. Acceptance of These Terms
By purchasing from Heavenlee Treats, you acknowledge and agree to these Terms of Service.
