Shipping & Returns
Shipping & Returns
We want you to feel confident ordering from HeavenLee Treats. Below is a simple overview of how shipping and returns work. Full legal details can be found in our official policies.
Shipping
All HeavenLee Treats products are prepared and packaged in small batches to ensure freshness and quality.
- Orders are typically processed within 1–3 business days
- Shipping times vary depending on location and carrier
- Tracking information will be provided once your order ships
- Shipping costs are calculated at checkout
For complete shipping details, including timelines and exceptions, please review our Shipping Policy.
Returns & Refunds
Due to the nature of our products, food items are generally not eligible for return once shipped.
However, if:
- Your order arrives damaged
- There is an issue with your order
- You receive the wrong item
Please contact us as soon as possible and we will work with you to make it right.
All refunds and eligibility are handled according to our Refund Policy.
Questions?
If you have any questions about shipping, returns, or your order, feel free to reach out to us through our Contact page. We’re happy to help.
